JAXSON Privacy Policy

JAXSON Co., Ltd. (hereinafter "the Company") recognizes that handling and protecting customers' personal information appropriately is a social responsibility. We will manage and protect the personal information we collect in accordance with this Basic Policy on Protection of Personal Information (hereinafter "this Policy").

1. Definition of Personal Information

   "Personal information" refers to any information that identifies or could identify a specific individual, including:

   1. Name, address, date of birth, gender, occupation, phone number, email address, etc.
   2. Information that, though not identifying an individual on its own, can do so when combined with other data.

2. Collection, Purpose of Use, and Third-Party Disclosure

   1. We collect personal information only by lawful and fair means, and only to the extent necessary for our business operations.
   2. Collected personal information may be used by:
      1. The Company
      2. Our authorized sales agents
      3. Our subcontractors (including secondary subcontractors)
   3. These entities (hereinafter "Recipients") may use the information within the following purposes:
      1. To provide services of value and interest related to our products.
      2. To send requested materials or catalogs related to our products.
      3. To propose optimal plans in response to customer inquiries during showroom visits.
      4. To send direct mail or electronic newsletters related to our products.
      5. To deliver prizes won in promotional campaigns.
      6. To introduce customers to our business partners, with customer consent.
      7. To survey product/service usage and customer satisfaction.
      8. To respond to inquiries, feedback, or requests regarding the Company or our products.
      9. For after-sales service, maintenance, and other customer contacts.
      10. To provide personal information to the Recipients as described above.
   4. If use by others or purposes beyond those above are required-except in cases specified in sections 3.2, 3.4, 3.5, 3.6, and 3.7-we will notify you in advance of the recipient and purpose, and obtain your consent.
   5. We may record customer service calls (e.g., by phone) for confirmation and quality improvement purposes.

3. Scope of Personal Information Disclosure to Third Parties

   Your personal information will not be disclosed to any third party except in the following cases:

   1. With your prior consent.
   2. When the information has been anonymized.
   3. When sharing within the scope of use with Recipients.
   4. When necessary to protect life, body, or property and consent is difficult to obtain.
   5. When needed for public health or child welfare.
   6. When cooperating with legal tasks by public institutions and consent would hinder operations.
   7. When required by law.

4. Management of Personal Information

   1. We maintain security to prevent unauthorized access, leakage, loss, or damage.
   2. We sign confidentiality agreements with Recipients to prevent misuse, leakage, or re-disclosure.

5. Customer Requests (Disclosure, Correction, Deletion, etc.)

   1. You may request access to, correction, deletion, suspension of use, or record disclosure of your personal data. Identity verification is required.
   2. We will notify you of the result of your request promptly.

   [Procedure]

   Please prepare the following and mail to our office:

   1. Completed request form (available via email at contact@jaxson.jp)
   2. Identity documents (ID, passport, residence certificate, etc.)
   3. Return envelope with 460 yen in postage

6. Provision to Recipients

   1. Unless specified otherwise, all personal data may be provided.
   2. Methods: paper, electronic, magnetic media, or server access.
   3. Upon your request, provision will be stopped as required by law.
   4. You will be informed of the result.

7. Disclaimer

   We are not responsible for personal information handling on third-party websites linked to ours.

8. Legal Compliance

   We comply with the Act on the Protection of Personal Information and other relevant laws and regulations concerning the protection of personal information.

9. Changes to This Policy

   This Policy may change. Please refer to the latest version on our website.

10. Cookies

    1. Our website uses cookies to improve user convenience, personalize content, and deliver optimized advertisements. Cookies identify your device, not specific individuals.
    2. You can refuse to accept cookies or delete existing cookies by changing your browser settings. Please note that if you disable cookies, some functions of our website may not be fully available or may not operate correctly.
    3. For more detailed information regarding cookies and how to manage cookie settings, please refer to our separate Cookie Policy.

11. SSL Usage

    Our databases are firewall-protected against external unauthorized access.

12. Contact

    JAXSON Co., Ltd. - Personal Information Contact
    1F, 3-3-3 Akasaka, Minato-ku, Tokyo 107-0052, Japan
    Email: contact@jaxson.jp
    Effective Date: February 17, 2025